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Privacy Policy

Effective Date: January 25, 2025

Last Updated: January 25, 2025

Vector Intake LLC ("Vector Intake," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business communication platform and services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Register for an account or request information about our services

  • Submit inquiries through our contact forms

  • Communicate with our support team

  • Use our platform to send or receive business communications

This information may include:

  • Name and contact information (email address, phone number, business address)

  • Company name and business details

  • Communication preferences

  • Content of messages sent through our platform

  • Payment and billing information

Information Collected Automatically

When you access our platform, we may automatically collect:

  • Device information (IP address, browser type, operating system)

  • Usage data (pages viewed, features accessed, time spent on platform)

  • Log data and analytics information

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our communication services

  • Process and fulfill service requests

  • Send appointment confirmations, service notifications, and account updates

  • Respond to inquiries and provide customer support

  • Monitor and analyze platform usage and performance

  • Detect, prevent, and address technical issues and security threats

  • Comply with legal obligations and enforce our Terms & Conditions

3. Text Messaging (SMS) Practices

Consent and Opt-In

By providing your phone number and consenting to receive text messages from Vector Intake, you agree to receive:

  • Appointment confirmations and reminders

  • Service notifications and account updates

  • Important operational communications

TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations. We only send text messages to individuals who have provided express written consent.

Message Frequency

Message frequency varies based on your account activity and service usage. You will only receive messages relevant to your business communications and account.

Opt-Out Instructions

You may opt out of receiving text messages at any time by:

  • Replying STOP to any text message from Vector Intake

  • Contacting us at [email protected]

  • Updating your communication preferences in your account settings

After you opt out, you will receive one final confirmation message, and no further messages will be sent unless you re-opt-in.

Help and Support

For assistance with text messages, reply HELP to any message or contact [email protected].

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Vector Intake is not responsible for any charges incurred from your mobile carrier.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and performance.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers and Partners

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Communication infrastructure providers (e.g., Twilio for SMS and voice services)

  • Cloud hosting and storage providers

  • Payment processors

  • Analytics and monitoring services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal requests from government authorities

  • Court orders, subpoenas, or legal processes

  • Protection of our rights, property, or safety, or that of our users or the public

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and fulfill the purposes described in this Privacy Policy

  • Comply with legal, regulatory, or contractual obligations

  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Correction

  • You may request access to the personal information we hold about you

  • You may request that we correct inaccurate or incomplete information

Deletion

  • You may request that we delete your personal information, subject to certain legal exceptions

Data Portability

  • You may request a copy of your personal information in a structured, machine-readable format

Objection and Restriction

  • You may object to or request restriction of certain processing activities

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze platform usage and performance

  • Provide a personalized user experience

You can control cookies through your browser settings. Disabling cookies may limit certain features of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. International Users

Our services are operated in the United States. If you are accessing our platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Vector Intake LLC
7013 Chatford Ct
Castle Rock, CO 80108

Email: [email protected]