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    Terms and Conditions

    Effective Date: October 28, 2026

    Last Updated: October 28, 2026

    These Terms & Conditions ("Terms") govern your access to and use of the Vector Intake business communication platform and services (the "Services") provided by Vector Intake LLC ("Vector Intake," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

    1. Acceptance of Terms

    By creating an account, accessing our platform, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

    2. Description of Services

    Vector Intake provides a business communication platform that enables users to send and receive text messages (SMS), emails, and voice communications for operational purposes, including:

    • Appointment confirmations and reminders
    • Customer notifications and service updates
    • Internal team coordination and communication
    • Business workflow automation

    3. Account Registration and Eligibility

    Eligibility

    You must be at least 18 years of age and legally capable of entering into binding contracts to use our Services. By registering for an account, you represent and warrant that you meet these requirements.

    Account Information

    You agree to:

    • Provide accurate, complete, and current information during registration
    • Maintain and promptly update your account information
    • Keep your login credentials secure and confidential
    • Notify us immediately of any unauthorized access to your account

    Account Responsibility

    You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

    4. Acceptable Use Policy

    You agree to use our Services only for lawful purposes and in accordance with these Terms.

    Prohibited Uses

    You agree NOT to:

    • Send unsolicited messages, spam, or bulk communications without proper consent
    • Violate any applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or other telecommunications regulations
    • Send messages containing illegal, harmful, threatening, abusive, harassing, defamatory, or obscene content
    • Impersonate any person or entity or misrepresent your affiliation
    • Transmit viruses, malware, or other harmful code
    • Interfere with or disrupt the integrity or performance of our Services
    • Attempt to gain unauthorized access to our systems or networks
    • Use our Services to collect or harvest information about other users without consent
    • Engage in any activity that could damage, disable, or impair our Services

    Compliance

    You are solely responsible for ensuring that your use of the Services complies with all applicable federal, state, and local laws and regulations, including obtaining proper consent from message recipients.

    5. Text Messaging Terms

    Consent Requirement

    You agree to obtain express written consent from all individuals before sending them text messages through our platform. You are responsible for maintaining records of consent and honoring opt-out requests.

    Leads from Third-Party Sources

    Many leads reach you through third-party lead sources, such as real estate portals and lead marketplaces. For those leads, you represent that the source obtained the lead’s prior express written consent to receive automated text messages and calls from you, and you agree to request proof of that consent from the source if a lead, carrier, or regulator asks for it. Vector Intake does not verify or keep consent records for your leads.

    Opt-Out Compliance

    You must immediately honor all opt-out requests. When a recipient replies STOP, you agree to:

    • Cease sending messages to that recipient
    • Remove them from your messaging lists
    • Maintain records of opt-out requests

    Message Content

    You are solely responsible for the content of all messages sent through our platform. We do not review, approve, or endorse message content.

    Message and Data Rates

    Message and data rates may apply to all text messages sent and received through our Services. Standard messaging and data rates from your mobile carrier will apply based on your wireless plan.

    You are solely responsible for any fees charged by your mobile carrier.

    If you have questions about your text plan or data plan, please contact your wireless provider.

    Carrier Liability Disclaimer

    Carriers are not liable for delayed or undelivered messages.

    TCPA and Regulatory Compliance

    You acknowledge and agree that:

    • You are responsible for compliance with the TCPA and all applicable messaging regulations
    • You will not send messages to numbers on the National Do Not Call Registry without proper consent
    • You will respect time-of-day restrictions for messaging
    • Violation of these regulations may result in significant fines and penalties, for which you are solely liable

    6. Fees and Payment

    Subscription Fees

    Our Services are provided on a subscription basis. Fees are based on the plan you select and are billed in accordance with the billing terms provided at the time of purchase.

    Payment Terms

    • Subscription fees are billed in advance on a monthly or annual basis
    • You authorize us to charge your designated payment method for all applicable fees
    • All fees are non-refundable except as expressly stated in these Terms

    Usage Charges

    In addition to subscription fees, your account generates platform usage that is billed separately based on your actual usage. Usage charges may include text messages sent and received and the carrier and registration fees applied to them, emails sent, monthly phone number rental, per-minute charges for calls placed or received, AI features billed on the volume of text processed, and automation steps billed per step. These amounts vary from month to month with your activity.

    Usage is funded through a prepaid balance on your payment method that tops up automatically as it is drawn down, so the timing and amount of individual charges vary. By using the Services you authorize those charges. If the balance is exhausted and cannot be replenished, messaging in your account may stop until it is funded. We will make applicable usage rates available to you, and your usage is visible in your account's billing section.

    Late Payment

    If payment is not received by the due date, we reserve the right to suspend or terminate your access to the Services until payment is made.

    Price Changes

    We may change our fees upon thirty (30) days' notice. Your continued use of the Services after the effective date of any fee change constitutes acceptance of the new fees. Founder Program members are subject to the pricing protections in the Founder Program Terms.

    7. Cancellation and Refunds

    Cancellation by You

    You may cancel your subscription at any time through your account settings or by contacting support@vectorintake.com. Cancellation will be effective at the end of your current billing period.

    Cancellation by Us

    We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.

    Refund Policy

    Subscription fees are non-refundable. If we terminate your account for cause (violation of these Terms), you are not entitled to any refund of prepaid fees.

    8. Intellectual Property

    Our Rights

    All content, software, trademarks, logos, and materials provided through our Services are the property of Vector Intake or our licensors and are protected by intellectual property laws. You may not use, reproduce, modify, or distribute our intellectual property without our prior written consent.

    Your Content

    You retain ownership of any content you submit or transmit through our Services. By using our Services, you grant us a limited, non-exclusive, royalty-free license to use, store, and transmit your content solely for the purpose of providing the Services.

    9. Privacy and Data Protection

    Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, and protect your information. By using our Services, you consent to our collection and use of information as described in the Privacy Policy.

    Service Providers and Message Records.

    We use trusted service providers to operate the Services, including to receive and route your leads, write and send text messages and emails, host data, and monitor delivery and quality. These providers handle information about your leads, such as the details a lead submits and the messages sent to them, only to provide the Services to you and under confidentiality and data protection obligations. We keep records of the messages sent through the Services to monitor delivery and quality and to improve the Services. Message records do not include a lead's name, phone number or email address. We keep message text for up to 90 days and summary records for up to 12 months, then delete them. We do not sell information about you or your leads.

    10. Disclaimers and Limitations of Liability

    Service Availability

    We strive to provide reliable and uninterrupted Services, but we do not guarantee that our Services will be error-free, secure, or available at all times. Services may be subject to maintenance, updates, or interruptions beyond our control.

    No Warranties

    OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

    Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, VECTOR INTAKE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

    IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

    11. Indemnification

    You agree to indemnify, defend, and hold harmless Vector Intake, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to:

    • Your use of the Services
    • Your violation of these Terms
    • Your violation of any applicable laws or regulations
    • Any content you submit or transmit through our Services

    12. Dispute Resolution

    Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

    Arbitration

    Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Colorado. You waive any right to a jury trial or to participate in a class action.

    Exceptions

    Either party may seek injunctive or equitable relief in court to protect intellectual property rights or to prevent unauthorized use of the Services.

    13. Modifications to Terms

    We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

    14. Termination

    We may suspend or terminate your access to the Services immediately, without notice, if:

    • You violate these Terms or our Acceptable Use Policy
    • You engage in fraudulent, illegal, or harmful activities
    • We are required to do so by law or regulatory authorities
    • We discontinue the Services

    Upon termination, your right to use the Services will immediately cease, and you must cease all use of our platform.

    15. Severability

    If any provision of these Terms is found to be invalid, illegal, or unordered, the remaining provisions shall continue in full force and effect.

    16. Entire Agreement

    These Terms, together with our Privacy Policy and, where applicable, the Vector Intake Founder Program Terms, constitute the entire agreement between you and Vector Intake regarding the use of our Services and supersede any prior agreements or understandings. Where the Founder Program Terms conflict with these Terms, the Founder Program Terms control for Founder Program members.

    17. Contact Us

    If you have questions or concerns about these Terms, please contact us:

    Vector Intake LLC
    558 Castle Pines Pkwy, Ste B-4 #500
    Castle Pines, CO 80108

    Email: support@vectorintake.com

    By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.