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Terms and Conditions

Effective Date: January 25, 2025

Last Updated: January 25, 2025

These Terms & Conditions ("Terms") govern your access to and use of the Vector Intake business communication platform and services (the "Services") provided by Vector Intake LLC ("Vector Intake," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing our platform, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

2. Description of Services

Vector Intake provides a business communication platform that enables users to send and receive text messages (SMS), emails, and voice communications for operational purposes, including:

  • Appointment confirmations and reminders

  • Customer notifications and service updates

  • Internal team coordination and communication

  • Business workflow automation

3. Account Registration and Eligibility

Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use our Services. By registering for an account, you represent and warrant that you meet these requirements.

Account Information

You agree to:

  • Provide accurate, complete, and current information during registration

  • Maintain and promptly update your account information

  • Keep your login credentials secure and confidential

  • Notify us immediately of any unauthorized access to your account

Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms.

Prohibited Uses

You agree NOT to:

  • Send unsolicited messages, spam, or bulk communications without proper consent

  • Violate any applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or other telecommunications regulations

  • Send messages containing illegal, harmful, threatening, abusive, harassing, defamatory, or obscene content

  • Impersonate any person or entity or misrepresent your affiliation

  • Transmit viruses, malware, or other harmful code

  • Interfere with or disrupt the integrity or performance of our Services

  • Attempt to gain unauthorized access to our systems or networks

  • Use our Services to collect or harvest information about other users without consent

  • Engage in any activity that could damage, disable, or impair our Services

Compliance

You are solely responsible for ensuring that your use of the Services complies with all applicable federal, state, and local laws and regulations, including obtaining proper consent from message recipients.

5. Text Messaging Terms

Consent Requirement

You agree to obtain express written consent from all individuals before sending them text messages through our platform. You are responsible for maintaining records of consent and honoring opt-out requests.

Opt-Out Compliance

You must immediately honor all opt-out requests. When a recipient replies STOP, you agree to:

  • Cease sending messages to that recipient

  • Remove them from your messaging lists

  • Maintain records of opt-out requests

Message Content

You are solely responsible for the content of all messages sent through our platform. We do not review, approve, or endorse message content.

TCPA and Regulatory Compliance

You acknowledge and agree that:

  • You are responsible for compliance with the TCPA and all applicable messaging regulations

  • You will not send messages to numbers on the National Do Not Call Registry without proper consent

  • You will respect time-of-day restrictions for messaging

  • Violation of these regulations may result in significant fines and penalties, for which you are solely liable

6. Fees and Payment

Subscription Fees

Our Services are provided on a subscription basis. Fees are based on the plan you select and are billed in accordance with the billing terms provided at the time of purchase.

Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis

  • You authorize us to charge your designated payment method for all applicable fees

  • All fees are non-refundable except as expressly stated in these Terms

Usage Charges

Certain Services may be subject to usage-based charges (e.g., per-message or per-minute fees). You will be notified of applicable usage rates, and charges will be billed according to your actual usage.

Late Payment

If payment is not received by the due date, we reserve the right to suspend or terminate your access to the Services until payment is made.

Price Changes

We may change our fees upon thirty (30) days' notice. Your continued use of the Services after the effective date of any fee change constitutes acceptance of the new fees.

7. Cancellation and Refunds

Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation will be effective at the end of your current billing period.

Cancellation by Us

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.

Refund Policy

Subscription fees are non-refundable. If we terminate your account for cause (violation of these Terms), you are not entitled to any refund of prepaid fees.

8. Intellectual Property

Our Rights

All content, software, trademarks, logos, and materials provided through our Services are the property of Vector Intake or our licensors and are protected by intellectual property laws. You may not use, reproduce, modify, or distribute our intellectual property without our prior written consent.

Your Content

You retain ownership of any content you submit or transmit through our Services. By using our Services, you grant us a limited, non-exclusive, royalty-free license to use, store, and transmit your content solely for the purpose of providing the Services.

9. Privacy and Data Protection

Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, and protect your information. By using our Services, you consent to our collection and use of information as described in the Privacy Policy.

10. Disclaimers and Limitations of Liability

Service Availability

We strive to provide reliable and uninterrupted Services, but we do not guarantee that our Services will be error-free, secure, or available at all times. Services may be subject to maintenance, updates, or interruptions beyond our control.

No Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VECTOR INTAKE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vector Intake, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to:

  • Your use of the Services

  • Your violation of these Terms

  • Your violation of any applicable laws or regulations

  • Any content you submit or transmit through our Services

12. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

Arbitration

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Colorado. You waive any right to a jury trial or to participate in a class action.

Exceptions

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or to prevent unauthorized use of the Services.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

14. Termination

We may suspend or terminate your access to the Services immediately, without notice, if:

  • You violate these Terms or our Acceptable Use Policy

  • You engage in fraudulent, illegal, or harmful activities

  • We are required to do so by law or regulatory authorities

  • We discontinue the Services

Upon termination, your right to use the Services will immediately cease, and you must cease all use of our platform.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vector Intake regarding the use of our Services and supersede any prior agreements or understandings.

17. Contact Us

If you have questions or concerns about these Terms, please contact us:

Vector Intake LLC
7013 Chatford Ct
Castle Rock, CO 80108

Email: [email protected]

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.